Operations Manager

Our client, a reputable 4-star hotel in the heart of Antwerp, is currently seeking a dynamic and experienced Operations Manager with a strong background in Food & Beverage to support the overall running of the hotel and lead daily operations with a hands-on, guest-centric approach.

Reporting directly to the General Manager, you will be responsible for ensuring high standards across all departments, with a particular focus on the restaurant, bar, breakfast, banqueting, and room service operations.

Key Responsibilities

• Oversee daily hotel operations to ensure efficiency, profitability, and a consistently high level of guest satisfaction.
• Lead and support department heads (mainly in F&B, Front Office, and Housekeeping) in achieving operational goals.
• Take ownership of all F&B outlets: drive quality, consistency, team motivation, and financial performance.
• Implement SOPs, quality standards, and service protocols aligned with brand and guest expectations.
• Monitor budgets, control costs, and identify areas for operational improvement.
• Support the GM in managing human resources functions: recruitment, training, scheduling, and performance management.
• Ensure compliance with health, safety, and hygiene regulations (HACCP, fire safety, etc.).
• Handle guest feedback and resolve issues promptly, always ensuring a welcoming and service-minded culture.
• Work collaboratively with sales, events, and kitchen teams to ensure smooth group, meeting, and event operations.

• At least 3 to 5 years of experience in an operational management role
• Strong F&B background is essential (restaurant, bar, or banqueting leadership roles).
• Proven leadership skills and the ability to inspire and manage cross-functional teams.
• Guest-oriented mindset with an eye for detail and a drive for operational excellence.
• Fluent in English and Dutch; French is a plus.
• Ability to work in a structured, hands-on, and proactive manner.
• Knowledge of hotel PMS systems and operational software (e.g., Opera, Mews, ResDiary, etc.) is an asset.

• An opportunity to join a reputable hotel in a strategic management role.
• A competitive salary package with performance-based incentives.
• Room for professional growth within an international hotel group.
• A dynamic, people-first working environment where your input is valued.