Hospitality Talents, a recruitment agency specialized in hospitality profiles, is looking for an Operations Manager, for one of its client in Antwerp.
Our client, a reputable 4-star hotel in the heart of Antwerp, is currently seeking a dynamic and experienced Operations Manager with a strong background in Food & Beverage to support the overall running of the hotel and lead daily operations with a hands-on, guest-centric approach.
Reporting directly to the General Manager, you will be responsible for ensuring high standards across all departments, with a particular focus on the restaurant, bar, breakfast, banqueting, and room service operations.
Key Responsibilities
- Oversee daily hotel operations to ensure efficiency, profitability, and a consistently high level of guest satisfaction.
- Lead and support department heads (mainly in F&B, Front Office, and Housekeeping) in achieving operational goals.
- Take ownership of all F&B outlets: drive quality, consistency, team motivation, and financial performance.
- Implement SOPs, quality standards, and service protocols aligned with brand and guest expectations.
- Monitor budgets, control costs, and identify areas for operational improvement.
- Support the GM in managing human resources functions: recruitment, training, scheduling, and performance management.
- Ensure compliance with health, safety, and hygiene regulations (HACCP, fire safety, etc.).
- Handle guest feedback and resolve issues promptly, always ensuring a welcoming and service-minded culture.
- Work collaboratively with sales, events, and kitchen teams to ensure smooth group, meeting, and event operations.
- At least 3 to 5 years of experience in an operational management role
- Strong F&B background is essential (restaurant, bar, or banqueting leadership roles).
- Proven leadership skills and the ability to inspire and manage cross-functional teams.
- Guest-oriented mindset with an eye for detail and a drive for operational excellence.
- Fluent in English and Dutch; French is a plus.
- Ability to work in a structured, hands-on, and proactive manner.
- Knowledge of hotel PMS systems and operational software (e.g., Opera, Mews, ResDiary, etc.) is an asset.
- An opportunity to join a reputable hotel in a strategic management role.
- A competitive salary package with performance-based incentives.
- Room for professional growth within an international hotel group.
- A dynamic, people-first working environment where your input is valued.
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À propos de nous
Hospitality Talents est une agence de recrutement spécialisée dans les métiers de l'hôtellerie et qui se consacre à trouver et à recruter les meilleures profils du marché. Nous nous engageons à recruter des professionnels qualifiés et expérimentés pour pourvoir les postes vacants dans votre hôtel ou restaurant. Notre mission principale est de répondre aux besoins des hôteliers et des restaurateurs en leur sélectionnant des candidats compétents et correspondant à leurs attentes.