Operations Manager

Join a recently renovated 4-star hotel located in the heart of Antwerp, featuring over 200 rooms, a stylish brasserie and bar, a modern fitness centre, and expansive banqueting facilities. With a major rebranding project planned for 2025, the hotel is set to raise its standards even further. Catering to a mix of business travellers, groups, and leisure guests, the property belongs to a respected international hotel group with multiple locations across Belgium.

We’re looking for a passionate, people-focused Operations Manager to drive daily operations and help shape the hotel’s future success.

As Operations Manager, your primary focus will be on the Food & Beverage operations — breakfast, banqueting, brasserie, and bar — while also maintaining strong oversight of the Front Office. You’re the go-to person for both the team and the guests, ensuring a high level of service, efficiency, and consistency.

You will:

• Lead and inspire operational teams across all F&B outlets and guest-facing departments.
• Ensure smooth daily operations, service excellence, and customer satisfaction.
• Act as the key point of contact for staff, guests, suppliers, and the General Manager.
• Monitor performance, implement procedures, and drive high standards across the board.
• Manage staffing, planning, cost control, and reporting.
• Work closely with the Sales team to launch creative, revenue-generating initiatives.

You are an experienced and hands-on leader with a strong background in F&B operations, ideally within the hotel or large-scale hospitality sector (banqueting, catering, etc.). You know how to manage multiple departments and lead diverse teams with confidence and empathy.

Key qualities:

• Strong F&B background with a holistic understanding of hotel operations
• Natural team leader with excellent communication and coaching skills
• Organised, detail-oriented, and results-driven
• Comfortable managing day-to-day operations as well as administrative tasks
• Flexible and proactive – especially during high-activity periods or events
• Fluent in English and Dutch, French is a strong plus

• Join a well-structured hotel in full transformation and play a key role in its next chapter
• Work in a dynamic, international environment with supportive leadership
• Competitive salary package + extra-legal benefits
• Staff discounts in hotels across the group’s international portfolio
• Mostly stable working hours, with flexibility during key events or weekends